Troubleshooting

  • Editing a Photo - Help

    If you're having troubles opening or editing a photo, the easiest thing to do first is to try PicMonkey in Goo...

  • Photo Saving Tips and Tricks

    How to save? Don't you just click the green "Save photo" button and call it a day? Well, yes, you can do that ...

  • Photos are resized

    The Monkey can actually edit and save photos up to 16 megapixels. To keep PicMonkey moving super fast, we resi...

  • Uploading multiple photos

    Many former Picnik users have this question. Unlike Picnik, when you open a photo to edit in PicMonkey, you ar...

  • Where is my Saved photo?

    The Monkey's not hiding it! We promise. You hit the Save button, and filled in all the boxes in the "Save pho...

  • Saving my photo failed. My browser shut down!

    You've spent some time editing a photo, and when you try to save it, something goes wrong. Frustrating! Most ...

  • Framed edges of my photo are gone.

    Problem: When you add a non-square frame to the edge of a photo, it changes the aspect ratio of the photo. So...

  • Error #2046? What's that?

    If you've received a #2046 error try some of the following steps to fix it. The problem has different causes,...

  • I have Windows 8, can I use PicMonkey?

    You absolutely can use PicMonkey with Windows 8. We've found that for some, Flash isn't properly installed so ...

  • Missing Save Button

    The "Save" button should be located just above the photo your're editing. If you can't find it and you're usin...