I'm having trouble opening my image in the Editor

If Flash isn’t enabled correctly it can cause problems in PicMonkey, like not being able to open a photo. To enable Flash on PicMonkey.com:

  1. Click “Secure” in front of the address bar.

  2. Select Flash from the drop-down menu.

  3. From there, make sure Flash is set either to “Ask (default)” or “Always allow on this site.”

  4. Refresh your browser.

I'm having trouble opening my image in Collage

If you're having trouble opening images in Collage, you may need to clear your Flash cookies.

Flash cookies are different than normal browser cookies. Flash calls them "shared objects." To clear them, visit an Adobe website that manages these files on your system.

Select "Delete All Sites." This removes some cached information about the sites you've visited.

I'm having trouble saving my photo

Recently the ability to save and export became a premium feature. If you have a PicMonkey membership, please make sure that you're logged in. If you're not sure you want a premium membership, you can do a 7-day free trial.

If you're logged in and are still having issues, most saving problems can be solved by making sure that you have the latest version of Flash. Click here to get Flash Player from Adobe.

If that doesn't work, make sure you're running the latest version of Google Chrome.

If you’re still having trouble, please contact our support team and we'll investigate further.