I'm having trouble opening my image in the Editor
If you have Flash blocked, you will receive the message "Oh snap, you need Flash!" To unblock Flash:
Click the “Menu” button.
Go to "Add-ons.”
Click "Plugins" on the left.
Find "Shockwave Flash."
Click the "Enable" button to the right.
Refresh your browser and go to PicMonkey.com.
Flash versions 10.3 – 11.3 will display a blank loading page with a puzzle piece box to click at the bottom.
I'm having trouble opening my image in Collage
If you're having trouble opening images in Collage, you may need to clear your Flash cookies.
Flash cookies are different than normal browser cookies. Flash calls them "shared objects." To clear them, visit an Adobe website that manages these files on your system.
Select "Delete All Sites." This removes some cached information about the sites you've visited.
I'm having trouble saving my photo
Most saving problems can be solved by making sure that you have the latest version of Flash. Click here to get Flash Player from Adobe.
If you’re still having trouble, please contact our support team and we'll investigate further.