Collage and Photo Editor Help

Troubleshooting
  • PicMonkey.com is a Flash-based web app designed to be used on laptop and desktop computers. To use PicMonkey, you need to install the latest version of Flash available for your brows...
  • To save your PicMonkey creations, you need a PicMonkey membership. To sign up, either start a 7-day free trial or buy PicMonkey Premium today. Once you have an account, you can always ...
  • If you’re having trouble signing into your account, please try the following: If a red error message appears telling you that either the email or password is incorrect, double check t...
  • If you’re having trouble logging into your PicMonkey account with Facebook, see this list of common issues and how to fix them. Trouble connecting your Premium account to Facebook If y...
  • In the PicMonkey Editor, you can use the fonts from your computer by clicking the Yours tab in the Text tool. If you’re not seeing some or all of your fonts there, try the following: ...
  • PicMonkey's online photo editor API allows you to add best-of-breed photo editing tools to your website without lifting a finger. (You can type a few lines of code with your toes,...
  •  If you’re experiencing issues while loading your images in PicMonkey or the Editor seems slow, you may need to clear your browser cache and restart your computer. The process is slightl...
  • I'm having trouble opening my image in the Editor If Flash isn’t enabled correctly it can cause problems in PicMonkey, like not being able to open a photo. To enable Flash on PicM...
  • Sometimes, you might run into an issue where you have logged into PicMonkey, but are unable to launch the editor. Symptoms of this include: Clicking "Edit a Photo," but noth...
  • If you’re seeing “initialization timeout”, a monkey logo, or just a light grey background when launching PicMonkey in Firefox, Flash isn’t loading correctly. Here are some possible reaso...
  • I'm having trouble opening my image in the Editor If you have Flash blocked, you will receive the message "Oh snap, you need Flash!" To unblock Flash: Click the “Men...
  • Sometimes, you might run into an issue where you have logged into PicMonkey, but are unable to launch the editor. Symptoms of this include: Clicking "Edit a Photo," but noth...
  • I'm having trouble opening my image in the Editor If you have Flash disabled in Edge you will receive the message "Oh snap, you need Flash!" Instead of trying to instal...
  • Sometimes, you might run into an issue where you have logged into PicMonkey, but are unable to launch the editor. Symptoms of this include: Clicking "Edit a Photo," but noth...
  • I'm having trouble opening my image in the Editor If you have Flash disabled in Internet Explorer you will receive the message "Oh snap, you need Flash!" Instead of try...
  • Sometimes, you might run into an issue where you have logged into PicMonkey, but are unable to launch the editor. Symptoms of this include: Clicking "Edit a Photo," but noth...
  • If you’re having trouble loading your images in PicMonkey and you’re using Safari, it could be caused by an error with Safari and Flash. Before you try anything else, make sure that both...
  • I'm having trouble opening my image in the Editor If Flash isn’t enabled correctly it can cause problems in PicMonkey, like not being able to open a photo. To enable Flash on PicMo...
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