PicMonkey Help and Support

Accounts & Billing
  • Basic Basic is PicMonkey’s monthly or annual paid membership service that unlocks our deluxe design and photo editing tools. Before April 2018, Basic was named "Premium." Som...
  • You can pay for PicMonkey by using a debit or credit card, or with a PayPal account. Paying with a debit or credit card You can pay for a Basic account by entering your debit or credit...
  • You can update your account information at anytime from your account page. To access this page, click your user name in the top right corner of the website and click My account. From the...
  • PicMonkey has a few different membership options. There’s a monthly Basic plan, an annual Basic plan, a monthly Pro plan, and an annual Pro plan. You can also try most of the PicMonkey f...
  • If you no longer want to have a PicMonkey account, you can either cancel your membership or delete your whole account. Please note that these are not the same thing. If you’re a Pi...
  • This article covers the following account and payment issues:  Unknown charges on your credit card  Requests to upgrade when you already have a basic account Membership renewal f...
  • PicMonkey is committed to protecting our users’ data and is preparing to comply with the new EU data protection regulation.  What is the GDPR? The General Data Protection Regulation...
  • Teams is PicMonkey’s bulk license offering, designed for companies with multiple employees using PicMonkey. With a Teams plan, between 3 and 30 seats (licenses) are tied to a single paym...
Still need help? New Support Ticket